Eminess Technologies Europe GmbH

Eminess Technologies ist ein amerikanisches High-Tech Unternehmen mit Sitz in Scottsdale AZ welches sich auf die Entwicklung, Herstellung und den Vertrieb von hochwertigen Produkten für das Trennen/Sägen, Läppen, Polieren und Reinigen spezialisiert hat. Unsere Produkte werden unter anderem in der Halbleiter-, Wafer-, Optik-, Optoelektronik- und Disc Drive Industrie eingesetzt.  

Stellentyp: Vollzeit
2018-02-13

Eminess Technologies is a global, U.S. based technology company that specializes in the manufacture and distribution of highly specialized electronic materials.   We are a multi-site, internationally focused organization that needs a motivated, experienced

CUSTOMER SERVICE REPRESENTATIVE (m/f 100%)

to join our Swiss Team!  This position is a full-time position located in our Frauenfeld regional office.
Eminess is a mid-size organization where ambitious team members can wear multiple hats, perform cross-functional activities and gain broad business exposure to expand their skill sets.  This requires a mindset of flexibility and a willingness to “roll up your sleeves” and get the job done. Our large global environment and dynamic industry means that Eminess team members must be quick-thinking, organized and ready to use their skills wherever needed to meet the demands of our customers.
 
The Customer Service representative (CSR) will handle incoming customer phone calls, enter or modify customer orders, track existing shipments, confirm deliveries and handle other similar inquiries.  The CSR is responsible for being the “face of Eminess” to our customers by portraying the appropriate image and supporting our Brand Promise.  As our primary customer interface, the CSR must have excellent communication skills (both written and verbal) and be able to respond appropriately and quickly to customer inquiries. 

Job Responsibilities

  • Answer incoming customer inquiries, via phone and email
  • Process orders in Fourth Shift (ERP) in accordance with ETI Rapid Response Protocol
  • Provide price quotes to customers and engage in proactive quote follow-up
  • Accurately setup new customers using ETI systems
  • Work closely with Inside Sales team for the appropriate handling of new customer inquiries, quotation requests, and sample requests
  • Maintain close contact with all sales reps (inside and outside) on customer issues
  • Work closely within the US - North Carolina Supply Chain group to determine the feasibility of customer delivery requests, expedite requests, or shipping changes.
  • Support procurement activities by placing purchase orders to meet supply/inventory needs.A successful candidate will be versatile and willing to support supply chain as needed.
  • Processing customer concerns and complaints using our quality management system

Requirements

  • Customer service experience in a manufacturing environment(1-3 years preferred)
  • Experience with using an ERP system to enter, process and track orders
  • Experience with shipping methods, Incoterms, and international shipping
  • Excellent verbal and written communication skills
  • Excellent attention to detail and accuracy
  • Ability to problem solve and “think on your feet” to provide excellent customer service
  • Solid understanding of transactions, business processes and systems to make decisions that best serve the customer
  • Experience in Supply Chain (purchasing and planning) is preferred
  • Proficiency in MS Office Applications
  • Required languages:  Fluent German and Business English both written and verbal, good knowledge of French

Arbeitsort
8500 Frauenfeld

We are a world class team of motivated and fun individuals, looking for others that share the same drive and enthusiasm! If you are looking for a competitive salary and a performance-oriented environment, please have a conversation with us.  
For immediate consideration, please send your full CV to:
            hr-europe@eminess.com

For questions, please visit our website at www.eminess.com or please contact Ms. Sanni Haeusler at +41 52 557 20 03.