Das traditionsreiche Familienunternehmen Aequator AG (seit 1933) baut vollautomatische Kaffeemaschinen für die ganze Welt. Vom klassischen Einsatz wie Gastronomie bis hin zur Betriebsverpflegung, Büros und Tankstellen bieten wir für unsere Kunden und Partner die passende Maschine oder das passende Konzept an.
Ein junges, dynamisches Team entwickelt und produziert die qualitativ hochstehenden Kaffeemaschinen in Arbon in der Schweiz. Unsere Kunden werden mit einem eigenen Serviceteam betreut und wir unterstützen sie auch im Bereich der Kaffeekompetenz.
Mehr Informationen über unser Unternehmen finden sie unter: www.aequator.ch
Aequator is an innovative, quickly growing family business. We therefore keep looking for active employees eager to help us find and realise new solutions. We are 85 people working together for a successful company. Our partners and the quality of our products are first priority to us.
Would you like to join us and contribute to our success? Seize the opportunity and apply!
To develop and support our team, we are looking for a motivated, committed and purposeful
Product Supporter, male or female, with international customer contacts
International customer support in English – including personal contacts and getting along with different cultures
You perform fault analysis, simulate demanding scenarios, support the customer in finding solutions and provide a work-around
Answer technical questions on service, spare parts, and application technology (by phone, email, or at the customers’ premises)
You are an important intermediary between our international customers, product development and production and work closely with these departments
Organizing and conducting internal and external technician training courses, as well as creating and maintaining training documents
Maintenance and update of product support documents and data on our website and on the data server.
Your active involvement in the establishment and expansion of our support department will help to shape the national and international orientation of our customer support.
Diploma in technical engineering or equivalent, and several years professional experience in this field
You can easily handle and solve complex technical support requests
You are a team player with a high service orientation and sense of responsibility
Willing to travel worldwide (about 5% of working time, increasing)
Outstanding communication and presentation skills, also in English (minimum first certificate) complete your profile
We offer you a positive working environment which we strive to improve constantly.
Interesting and varied work
Well planned introduction to the job and professional assistance
Individual development of professional and personal development
Modern workplace, team events, company events, etc.
Are you looking for a new challenge? May be in the fascinating world of coffee? A motivated team is eager to know you! Please apply!
Please send your complete application including cv, diplomas, and job references to: firstname.lastname@example.org