Burckhardt Compression AG

Es erwarten Sie folgende Tätigkeiten: First-und Second-Level Support des globalen Servicedesk Teams Aufsetzen und Verwalten von Clients und mobilen Endgeräten Mitarbeit und Koordination von IT-Projekten Verwalten von lokalen Geräten (z.B. Drucker, Meetingräume) Verteilung von Software auf den Clients Schulungen von Mitarbeitenden Zuständig für den On-Site First-Level Helpdesk Unterstützung des Second-Level-Supports

Responsibilities: The Group role defines the framework of the Quality & EOHS function: Cultivate a culture of Quality and Safety through projects and actions aligned with the company mission statement. Design and implement dashboards for effective reporting. Global coordination of relevant Quality – related activities between global functions and legal entities. Design and implement mental health campaigns to improve the mental and physical wellbeing of group employees. The Division Role ensures the operational Q&EOHS Management within the Group’s framework: Cultivate a culture of Quality and Safety through projects and actions aligned with the company mission statement. Address Client Quality requirements by identifying process controls and mobilizing the organization to enhance customer satisfaction. Improve Supplier quality by identifying and encouraging enhancements. Analyze data to identify improvement opportunities in processes, products, projects, and production. Support and actively join the R&D gate review process. Study and document processes, identifying opportunities to automate or eliminate steps for improved turnaround time. Document improvement action plans for processes, products, projects, and production. Lead project review meetings to evaluate progress and ensure alignment with goals. Establish Quality Assurance Plans for both existing and new projects and products. Design and implement dashboards for effective reporting. Coordinate with internal teams to drive quality-related actions. Ensure Root Cause Analysis of errors are conducted and action plans prepared. Support, facilitation, training of involved employees on product quality topics and customer quality issues resolution. Global coordination of relevant Quality – related activities between global functions and legal entities. Implement, maintain, and enhance the Quality Management System (QMS) in accordance with ISO 9001 standards at Burckhardt Compression in Switzerland (BCAG) and other assigned legal entities. Safeguard assets from unauthorized access, disclosure, modification, destruction, or interference. Organize and conduct internal and external audits at BC to ensure compliance and continuous improvement. Design and implement mental health campaigns to improve the mental and physical wellbeing of group employees. Manage Quality function and provide functional leadership within a divisional and regional matrix.

Responsibilities : Coordinate global resolution of major product quality issues and escalations, ensuring timely containment and durable corrective actions Lead structured problem ‑ solving using 8D methodology and facilitate cross ‑ functional root cause analysis workshops involving engineering, manufacturing, supplier quality, and service teams Monitor and verify effectiveness of corrective actions before closure to prevent recurrence Ensure alignment and structured escalation support for project teams, manufacturing quality, supplier quality, and service organizations during field failures and customer complaints Analyze global quality data to identify systemic weaknesses and drive preventive actions across design, manufacturing, supplier management, and service processes Maintain a global register of systemic issues and track resolution status for continuous improvement Coach regional and factory teams on problem ‑ solving tools and deliver training programs to strengthen organizational capability Coach supplier quality and service teams and lead regular coaching sessions to build long ‑ term global problem ‑ solving capability Ensure fast response to customer cases, communicate resolution status clearly, and support strategic accounts during escalations Improve customer handling discipline through structured coaching for service teams on field failures, complaint handling, and recurrence prevention Manage global dashboards and performance reporting, providing leadership updates and validating financial impact of improvements