Intamin

WAS SIND IHRE AUFGABEN BEI DIESER ROLLE? Zuständig für den 1st Level (Applikationsübergreifend) und 2nd Level (Applikationsspezifisch) Support Erstellung von Dokumentationen und Anwenderschulungen Lösungsorientierte und strukturierte Fehlerdiagnose Leitung und Mitarbeit von und in Projekten im ERP-Umfeld bezüglich Konzeption, Umsetzung, Testing und Support Zusammenarbeit und Koordination mit externen Beratern und Entwicklern

WHAT ARE YOUR TASK IN THIS ROLE? Engineering of ride elements from concept to detailed design (e.g. switch / drop) Preparation of engineering/design specifications and performance simulation Technical management/monitoring of project progress incl. documentation Coordination of external engineering and design offices Contributing to product development

Your group will be part of Intamin Parts & Services and will be essential to the success and image of Intamin as a supplier of sustainable and relieable refurbishment solutions in the market. WHAT ARE YOUR TASKS IN THIS ROLE? Lead and Support Team: Lead and support a team of engineers who assist customers by addressing and resolving technical issues. Oversee the project management of refubishing old installations to ensure timely and effective completion Customer Care and Issue Resolution: Provide exceptional customer care by proposing and implementing solutions to technical issues. Maintain positive relationship with customers through regular contact, support and courtesy visits Internal Communication and Coordination: Facilitate effective communication and coordination within the team and with other departments, including water/ coaster/thrill ride departments, calculation, designers and sales, to ensure seamless operations and solutions Technical Support and Evaluation: Offer technical support to both the team and customers by conducting thorough evaluations to determine the feasibility, safety, costs, and schedule for potential technical solutions or equipment renovations. Ensure all aspects are carefully considered and addressed Commercial Relationship Management: Assist the team in managing commercial relationship with customers by providing well-founded proposals and negotiating final intervention price to ensure mutually beneficial agreements Order Coordination: Take responsibility for coordinating orders with suppliers and internally for commercial aspects, ensuring smooth and efficient processes