Complaint Manager

We are currently looking for a Complaint Manager to join our Quality team in St. Gallen on a permanent basis. In this position you will be managing the quality assurance related topics for complaints for the full portfolio and will be reporting directly to the Head of Quality Operations Drug Products and External APIs.

Key Responsibilities:

• Complaint management (recording, processing and documentation of complaints)

• Administrative support in change management and procedures update

• Support for CAPA management as part of complaint management

• Preparation of regular quality reports

• Support in the creation of the Product Quality Reviews, KPIs for the Complaint Management department

• Support during audits

• Deputy of issue manager

Qualifications:

• Bachelor's degree in relevant business or science discipline

• 5+ years' experience in a GxP environment

• Manufacturing experience in pharmaceutical, medical devices or related industry

• Experience within a global matrix organization, preferably in the pharmaceutical/biotech industry or other regulated industry

• Candidate must have English proficiency; good knowledge of German is preferable