Repair Engineer

YOUR CHALLENGES

• Provides in-house advanced level technical support to analyze, troubleshoot and repair VAT products
• Provide highly visible customer support through in-house repairs
• Operate and maintain operational quality of system equipment
• Serves as a customer contact for technical matters for the project at hand
• Serves as a liaison with the Product Groups about product challenges in the field providing detailed feedback for troubleshooting, service, repair, and product improvements
• While working in-house you will monitor and maintain the service workflows ensuring customer turn times
• Write concise, clear failure reports for distribution to the customer.
• Leverage VAT ERP system and tools to select parts necessary for repair and order from the   spares depot
• Complete the repair and test the product to factory specifications
• Creates and ensures Standard Repair Procedure (SRP)
• Provide feedback to the factory regarding VAT and Competitors products
• Must be available to work overtime including weekend and weekdays as required

YOUR COMPETENCIES

• 5 years relevant work experience
• Strong interpersonal, organizational, and communication skills
• Ability to lift 50 pounds with frequent lift/ carry of 25 pounds and to stand on your feet for extended periods throughout the workday
• Strong mechanical assembly, analytical and troubleshooting abilities.
• Understanding of Basic Electronics
• Ability to function independently and multi-task
• Computer skills - proficient with Microsoft Outlook and Office applications