LTG Switzerland GmbH
At Luminator Technology Group , we're redefining the future of public transportation through intelligent, reliable, and customer-focused technology solutions. From advanced passenger information systems to data management platforms, we empower transit agencies and passengers alike. Join us in shaping smarter mobility!
We're seeking a Technical Support Specialist to be the first point of contact for our clients in EMEA and APAC region. You'll play a key role in delivering technical support - both for software and hardware related issues, managing customer data, and ensuring smooth configuration and documentation of our products. This is a dynamic position for someone who thrives in a fast-paced, multilingual, and tech-driven environment.
Technical Support Specialist
- Serve as the primary contact for Lumiantor customers.
- Provide technical support via phone, email, customer portal, or other agreed channels.
- Deliver solutions for software and hardware issues related to Luminator products.
- Organize and manage the Support Desk using Luminator's ticketing system.
- Create and maintain customer service documentation.
- Ensure consistent configuration setup for products in customer orders.
- Offer remote support via TeamViewer.
- Actively contribute to operational improvements through feedback and initiative.
- Demonstrated experience in IT infrastructure and technology sectors
- Solid understanding of network communication at the software level.
- Familiar with data formats and system interfaces such as RS232, RS485, and Ethernet.
- Hands-on experience with scripting BAT files, and working knowledge of XML and CSV formats.
- Skilled in Customer Data Management, with a strong focus on Ticketing and CRM platforms.
- Proficient in Microsoft Office Suite and operating systems including Windows and Linux.
- Well-versed in customer support best practices.
- Proven experience in multilingual phone support; Fluency in both German and English is essential for this role.
- Highly self-driven, proactive, and comfortable challenging conventional approaches.
- Ability to travel up to 20% of the time for customer location.
- Background or interest in the public transportation industry is a valuable asset.
Arbeitsort: 9200Gossau(Home Office möglich)
Natalia Wyrwinska
natalia.wyrwinska@lumiantor.com